United’s inquiries, the club say, lasted five months as they sought to gain a broader understanding of the audio and images that brought this case into the public domain. United spoke with Greenwood during the enquiries but did not have direct contact with the complainant. Instead, they spoke with her mother, with the knowledge of the complainant. The club say that both the complainant and her mother received the opportunity to both comment on or correct the club’s factual findings, but the club says she did not choose to do so.