Greetings Trinh Vu Cuong
Thank you for contacting Electronic Arts.
We really appreciate your concern. Origin is still in Beta phase and so we could find some bugs and glitches in the program. We will try our best to avoid and fix the issue with the final release. In the meantime, you can post the issue on the Origin Forum. The forums are often visited and monitored by the Production Team, Development Team and game Designers and the possibility is there that you could have a direct interaction with any of them in the forum too.
Forum link :
http://forum.ea.com/eaforum/categories/show/214.page
We really thank you and as token of appreciation, I'm providing you a discount coupon code for 15%. Please use the discount code in the Origin store
http://store.origin.com/ to avail a discount of 15% while purchasing game.
Discount code: XXXX-XXXX-XXXX
We appreciate your time and concern.
Sincerely,
Lairenlakpam
EA World Wide Customer Experience