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Lần đầu gửi support thì nếu không có hóa đơn googleplay mặc định treo 3 ngày, có thì 1 ngày. Để rút ngắn thời gian thì trả lời càng nhiều càng tốt để nó check trước trong thời gian 3 ngày đó
◆ What was your Master's name? account ID
◆ What Birth Date did you set?
◆ What Device did you play on?
◆ When did you first download the game?
◆ When did you last access your old account? (Please provide it in MM/DD/YYYY format)
◆ Who was registered as your Favorite Servant? (Please provide their specific class)
◆ What was your Master's gender?
◆ What was your Master's level? (Give an estimate if you are unsure)
◆ Do you remember the Master Name and Friend Code of any friend you had in your Friendlist?
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Did you ever purchase Saint Quartz?
Acc không tranh chấp thì nó hỗ trợ gọn gàng lắm không làm khó đâu.