Subject: Request for Refund for [Game Title]
Dear Sony Customer Support,
I am writing to request a refund for the game [Game Title] that I purchased on [Date of Purchase] from the PlayStation Store. Unfortunately, I have encountered several technical issues with the game that have made it unplayable for me. Despite my efforts to troubleshoot the game, I have not been able to resolve these issues.
I understand that your refund policy states that refunds are only available within 14 days of purchase and if the game has not been downloaded or played. However, I believe that my situation warrants an exception to this policy, as the game is not functioning as advertised.
I would appreciate it if you could process my refund as soon as possible. Please let me know if you require any additional information from me.
Thank you for your attention to this matter.
Sincerely,
[Your Name]