Subject
against customer support decision
Discussion Thread
Response (GM Seahawk) 02/24/2010 05:14 PM
Hello,
I appreciate your act of petitioning on behalf of your friend. However, in order to provide assistance, we will need to hear from them directly. This is necessary to ensure that we can obtain any internal information that may be needed to resolve their issue. Please have your friend e-mail support for assistance.
Thank you for your cooperation.
Regards,
GM Seahawk
Aion Support Team
Customer (***) 02/24/2010 02:23 PM
refer to thread here:
http://na.aiononline.com/forums/server/view?articleID=19839&serverID=1
many of our friends got banned recently. most of them are co-leader, core-members of our Guild(like Mrodin, Achxi, oozeikio, Milady, Mushroom and so on). They received answer from NCSoft that they used 3rd party program. What a beautiful reason!
We reached lv50 for months and online for boiling farming, instance, PvP and Raidboss. Which 3rd party should we use ???
almost all of our guild members decided to make a contest against your banning-decision and we hope, that you will review your decision again.