Verified players will have the ability to participate in Verified Only Matchmaking.
This is to guarantee separation from Basic players if desired.
Garena Heroes of Newerth
Patch 2.1.5 FAQ
FOR EXISTING VIP PLAYERS
Q. I am an existing VIP member, how does it affect me?
By default, your account status will be changed to Legacy until your VIP membership ends. However, you are also given the choice to opt for a refund of your VIP membership with Gold Coins. Each remaining day equates to 35 Gold Coins. By doing so, your account status will be changed to Verified.
For refund, proceed to: (URL will be released during patch-time.)
Q. What is a Legacy Account?
All existing VIP members will be marked as Legacy accounts. Legacy accounts will no longer be obtainable and will continue to enjoy free access to the general hero pool. You will be able to play in Verified Only games, but can play in Basic games if you choose. Legacy players will continue to receive newly released heroes for free after the hero leaves Early Access.
Q. What is Early Access?
New heroes in every new patch will be released as part of the Early Access Program (EAP). Players will be able to purchase Early Access Heroes to play them before they are released into the general hero pool. Players who purchase the Early Access Heroes will be able to purchase them at promotional price, which comes together with its respective alternate avatar, for free.
Early Access Heroes will not be playable in Tournament Mode.
Q. Can I extend my VIP membership?
No, VIP membership will no longer be available.
FOR EXISTING NORMAL PLAYERS
Q. How do I become Verified?
You can become verified by reaching level 5 or by purchasing Gold Goblin Coins. This is to ensure you are serious about your account.
Q. What is a Basic Account?
Any account which has yet to purchase any Gold Coins previously, or reach Level 5 will be a Basic Account.
Basic Account is only restricted to Match Making.
Q. Can I still get a Legacy Account?
No. These accounts are only given to players with existing VIP membership, until their membership expires.
Q. I am a Garena Gold Member, do I get a Legacy Account as well?
No. Gold Membership will no longer give any perks in Garena Heroes of Newerth.
Q. How can I access VIP servers when I’m not a VIP member?
As part of our aim to improve overall gaming experience of our players, there will no longer be VIP server restrictions.
All previous VIP servers will be renamed according to regions, and open to all players.
Q. What is the Hero Rotation system?
We will be rotating the 20 free heroes weekly. Alternatively, players are able to purchase heroes in store using Silver or Gold Coins.
To purchase an alternative avatar, you have to purchase the hero first.
Q. Will new heroes be available in the Hero Rotation system?
New heroes in every new patch will be released as part of the Early Access Program (EAP). Players will have the ability to purchase these heroes before they enter the general hero pool. Players can only use Gold coins to unlock the EAP heroes. Early Access Heroes are disabled in Tournament Mode.