Thank you for your inquiry. The account in question was found participating in exploitation of the Age of Wushu economy. Please note that, per our game policies at
http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=631, "transactions between game accounts that include the sale or trade of ingame content, currency or services in exchange for real world content, currency or services are prohibited." While Snail Games offers ingame currency through our item mall, Snail Games considers the purchase and the sale of silver through a secondary market to be theft. As such, the account will not be unfrozen under any circumstance. Thank you for understanding our position on this matter.