Greetings,
Access to the World of Warcraft account HOANGLAN, has been temporarily disabled due to a dispute filed against the account's past payments. This dispute was filed by the bank, credit card provider, or financial institution associated with the payment on the account. As a result of this dispute, funds paid on the account were withdrawn from Blizzard Entertainment. This is known as a "chargeback".
If this chargeback is the direct result of an account compromise, please contact our Account Services department for further investigation at the number provided below
The total withdrawn by this chargeback was: $14.99.
The account is now considered by Blizzard to have a negative balance, and will be unavailable for play until any and ALL outstanding balances have been repaid to Blizzard. If more than one chargeback email was sent for a single account, all chargebacks will
need to be repaid before the associated account can be unlocked unless the chargeback was for an electronic expansion purchase which was removed from the account.
Repayment can be made by contacting our Account Services department at 1-800-592-5499.
Hours: 8:00 AM � 8:00 PM Pacific Time 7 days a week
We have also provided the following numbers for our international customers:
- Australia: 1-800-041-378
- Singapore: 1-800-2549-9273
- Mexico: 001-888-578-7628
- Argentina: 0800-333-0778
- Chile: 1230-020-5554
Other International callers without access to our 800 numbers may use: 1-949-955-0283
If you wish to repay the chargeback(s) via a US money order, please visit
http://us.blizzard.com/support/article/chargeback.
Please feel free to contact Account Services at
[email protected] if you need additional information.
Until the amount which was withdrawn from the chargeback is repaid, the World of Warcraft account will remain indefinitely unplayable. Please do not reply to this email, as you will receive no further response.
Thank you for your time.