Do topic của mình một số bạn vào tranh luận nên bị mod khoá nên mình đành mang lên đây hỏi các bạn giúp mình nhé: Hiện RMAH của mình Blizz đã được mở khoá nhưng họ lại gửi cho mình một cái mail như thế này. Bạn nào giỏi tiếng Anh giúp mình xem xét họ yêu cầu mình làm gì nhé. Mình cảm ơn các bạn nhiều!
Đây là nội dung mail của Blizz:
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Greetings,
Thanks for the submission, the RMAH is fully available.
There is an issue with your first and last name registration on this account. In order to prevent future verification issues, we ask the name be updated. Please resubmit your ID with a form.
Before proceeding we will need to verify the identity of the registered user before granting the exception of an update to the account in question. Please provide the following information:
***NOTE*** We will only be able to make the requested changes pending receipt, review, and approval of the documentation requested below.
1) A legible photocopy of the identification of the current registered account user. Only a government issued photo ID or Birth Certificate (minors only) will be accepted. (School IDs are *not* accepted.)
2) A copy of the TOU (Terms of Use) form completed and signed. Proper contact information should be used. You may find the TOU form here:
http://us.blizzard.com/support/article/bnettouform
Please send the information via our support site:
**Support Ticket**
Completed forms can be scanned and submitted as attachments here:
https://us.battle.net/support/en/ticket/submit
- Reply to the current ticket concerning this issue with an attachment
- If no ticket exists, create a new one
- Put the account name in the description or reply field
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT,SPX or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.
To assure prompt processing of your submission please review the following tips:
- Be sure to include *ALL* of the requested documents. Missing or incomplete information may cause delays.
- Print and manually sign the TOU form. *DIGITAL SIGNATURES WILL NOT BE ACCEPTED* Processing will not proceed without the proper legal acknowledgement of the Terms of Use.
**Please Note: This change will be made successfully upon proper verification of the above documentation. Any subsequent disputes of ownership on the account in question that arise from the change may result in the change being reversed, and the account being temporarily disabled for security reasons.**
If you have additional questions or concerns, please reply to this ticket. If you would rather speak with a representative directly, please contact Account & Technical Services. Our contact information can be found at
http://blizzard.com/support/article/cs.
Account & Technical Services Rep Voytzzek
Customer Services
Blizzard Entertainment
www.blizzard.com/support
What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.
What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.
If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.
Regards,
The Customer Support Team
Blizzard Entertainment
Battle Tag: AnhAnh#6637