Thank you for your patience and understanding while we investigated the situation that you reported. We have concluded our investigation of the account and apologize for any inconvenience it may have caused you.
After a thorough investigation, we have found this account to be eligible for restoration. Please be aware that your computer may contain a malicious software program, such as a keylogger, or the account information and password may have been shared with others. In either case, you are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you.
Also, note that the security of the Account is your responsibility.
Prior to using World of Warcraft, we highly recommend following the <http://us.battle.net/security/checklist.html> on our Account Security site at <http://us.battle.net/security/index.html>.
Please note - ANY ITEMS TAKEN FROM GUILD BANKS have been directly mailed to the Guild Master of your guild. They have received a separate email containing the information of the guild restore.
Please note that items with random modifiers (of the Bear, of the Eagle, etc.) are randomly generated; therefore we are unable to guarantee that you will receive the same modifier you had on your original item. We are also unable to guarantee the restoration of trade skills, as well as enchantments or add-ons (such as gems, scopes, etc.) that your character's items may have possessed. While we will make every effort to provide assistance in cases of loss, please keep in mind that the decision to go forward with a restoration is entirely at Blizzard's discretion.
If you have any questions regarding your compromise, investigation, or restoration, please feel free to reply directly to this email. If you wish to provide feedback on any step of the process, you may do so by emailing
[email protected].
Thank you for contacting us. We hope you continue to enjoy your experience in World of Warcraft
Game Master Rhoxxos
Customer Services
Blizzard Entertainment
www.blizzard.com/support
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